Shipping & Return Policy

White Bird Fine Art by Ellen Gonzales Effective date: 1/1/2026

Every piece is packed and shipped with care from our studio in Maricopa, Arizona. Please review the policy below before ordering questions are always welcome at ellen@whitebirdfineart.com or 480-294-3095.

Processing Time

  • Original paintings: ready to ship within 3-5 business days of your order (or available for local pickup by arrangement).

  • Limited edition prints: printed and shipped within 5-7 business days of ordering during an open Print Shop window.

  • Commissions: ship or are available for pickup once the remaining balance is paid in full, following the timeline discussed when your commission is confirmed.

Shipping Method & Cost

  • Original paintings purchased direct through this site ship with free, fully insured domestic shipping within the United States.

  • Limited edition prints ship at a flat rate of $15, also insured.

  • We currently ship within the United States only. If you're outside the U.S. and would like a piece shipped to you, please email us — international shipping may be arranged on a case-by-case basis at actual cost.

  • Framed originals are professionally packed for transit; prints ship flat or rolled in protective packaging, unframed, ready for you to frame locally.

  • You'll receive a tracking number by email once your order ships.

Damaged or Lost in Transit

All shipments are insured. If a piece arrives damaged, please:

  1. Keep all original packaging and materials.

  2. Photograph the damage and the packaging.

  3. Email ellen@whitebirdfineart.com within 7 days of delivery.

We will work with you to file the insurance claim and arrange a replacement (for prints, where the edition allows) or a full refund. Damage claims made after 7 days may not be eligible for insurance coverage.

Returns & Exchanges

Original paintings are one-of-a-kind and sold as final sale. Because no two originals are alike, we're not able to accept returns for change of mind. The one exception is damage in transit or an item that arrives significantly different from its listing description see above.

Limited edition prints are also sold as final sale, given the limited size of each numbered edition, except in the case of shipping damage or a printing defect, handled the same way as above.

Commissions follow the terms agreed when your commission is booked (see our Terms of Use). The deposit that secures your commission is non-refundable once work begins, as it reserves your place in the queue and covers materials and time already committed.

When a return is approved (damage, defect, or a piece not as described), we cover return shipping. For any other approved exception made at our discretion, return shipping is the customer's responsibility, and the item must be returned in its original packaging and condition.

Questions

We want you to love living with your piece. If anything about your order isn't right, contact us at ellen@whitebirdfineart.com or 480-294-3095 and we'll make it right.